Terms of service

Welcome to Lily World. These Terms of Service govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, the words “Lily World,” “we,” “us,” and “our” refer to [LILY WORLD ], trading as Lily World.

By visiting our website, browsing our collections, creating an account, or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Cookie Policy, and any other policies available on our website.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products to you.

These Terms have been adapted for Lily World from the structure and concepts in the reference terms you provided

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

• You are at least the legal age required to enter into a contract in your country;
• The information you provide is accurate and complete;
• You are authorised to use the payment method selected;
• You will not use our website or products for any unlawful purpose; and
• You will not violate any applicable law, regulation, copyright, trademark, or other legal right.

You must not upload, transmit, or distribute viruses, malicious code, harmful software, or any technology intended to interfere with the website or our services.

A serious breach of these Terms may result in the suspension or termination of your access to our website.

SECTION 3 — GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud;
• Unauthorised payment activity;
• Misuse of discount codes;
• False customer information;
• Abuse of our return or refund process;
• Resale activity not approved by us;
• Breach of these Terms; or
• Unlawful conduct.

Your personal information may be transferred through different networks and service providers in order to operate the website, process payments, and fulfil orders.

Payment-card information is handled securely by our payment providers and is encrypted during transmission where required.

You may not reproduce, copy, sell, resell, exploit, scrape, or commercially use any part of our website or services without our prior written permission.

The headings in these Terms are included for convenience only and do not affect their interpretation.

SECTION 4 — PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, materials, and other details are accurate.

However, please note that:

• Colours may appear differently depending on your screen or device;
• Product measurements may vary slightly due to manual measurement;
• Pattern placement may differ between individual items;
• Minor design or packaging details may vary;
• Lighting and photography may affect how colours appear; and
• Sizing may vary between products and manufacturers.

We encourage customers to review the product description and size guide before placing an order.

Nothing in this section limits your legal rights where a product is faulty, damaged, incorrect, or materially different from its description.

SECTION 5 — SIZING AND FIT

Lily World offers products from different manufacturers and collections. Sizing may therefore vary from one product to another.

Customers should review the specific size chart shown on each product page rather than relying only on their usual size.

Measurements are provided as a guide and may be subject to a small manufacturing tolerance.

We are not responsible for an unsuitable fit where the product measurements were accurately displayed, but this does not affect any mandatory return or withdrawal rights available under applicable law.

SECTION 6 — PRODUCT AVAILABILITY

Certain products may be available exclusively online and may be offered in limited quantities.

Adding an item to your cart does not reserve it.

In rare cases, an item may become unavailable after an order has been placed. Where this happens, we may:

• Contact you to offer an alternative;
• Remove the unavailable item and refund it; or
• Cancel and refund the affected order.

We will not send a replacement product without your approval.

We reserve the right to discontinue, modify, or limit the availability of any product, collection, size, colour, or service at any time.

SECTION 7 — PRICES AND CURRENCY

Product prices are displayed in [USD/EUR/OTHER CURRENCY], unless otherwise stated.

Prices may change without notice. However, a price change will not normally affect an order that has already been accepted.

The final amount payable will be shown at checkout before you complete your purchase.

Your bank or card provider may apply:

• Currency-conversion charges;
• International payment fees;
• Foreign transaction fees; or
• Other banking costs.

These charges are controlled by your payment provider and not by Lily World.

SECTION 8 — TAXES, VAT AND CUSTOMS DUTIES

Unless checkout clearly states otherwise, prices displayed on our website may exclude destination-country import VAT, customs duties, brokerage charges, clearance fees, and carrier handling fees.

Orders may be dispatched from Lebanon, China, or another authorised fulfilment location.

The customer may be required to pay applicable import charges before delivery. These charges are determined by the destination country and are outside Lily World’s direct control.

Customers are encouraged to check their local customs rules before placing an international order.

Where checkout specifically states that duties and taxes are included, the relevant charges will be collected as part of the order total.

SECTION 9 — ORDERS AND CONTRACT FORMATION

After placing an order, you should receive an order-confirmation email.

This confirmation means that we have received your order. It does not always mean that your order has been accepted or dispatched.

A binding sales contract is formed when:

• We send you a dispatch confirmation;
• We confirm that the order has been accepted; or
• We begin fulfilling the order,

whichever occurs first.

We may contact you if additional information is required before accepting or dispatching the order.

SECTION 10 — ORDER CANCELLATION OR REFUSAL

We reserve the right to refuse, limit, or cancel an order where:

• A product is unavailable;
• Payment has been declined or reversed;
• We suspect fraud or unauthorised use;
• The billing or shipping information is incomplete;
• The delivery address is unsupported;
• There is an obvious pricing or product-description error;
• The order appears to be intended for unauthorised resale;
• The customer has breached these Terms; or
• Fulfilling the order would violate applicable law.

If payment has already been collected for a cancelled order, we will issue the appropriate refund.

We may limit quantities purchased per customer, household, payment method, account, billing address, or delivery address.

SECTION 11 — BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for all purchases.

This includes:

• Your full name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address; and
• Payment information.

You are responsible for updating your information where necessary so that we can process your order and contact you.

Lily World is not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.

SECTION 12 — PAYMENT

Available payment methods are displayed at checkout.

Payments may be processed by third-party providers. Their own terms and privacy policies may apply.

By submitting payment information, you confirm that:

• The information is accurate;
• You are authorised to use the payment method;
• Sufficient funds are available; and
• The transaction is not fraudulent or unauthorised.

We do not normally receive or store your complete card number where payment is processed by an external provider.

SECTION 13 — DISCOUNT CODES AND PROMOTIONS

From time to time, Lily World may offer discount codes, promotional offers, gifts, free shipping, loyalty benefits, or limited-time campaigns.

Unless otherwise stated:

• Only one discount code may be used per order;
• Discount codes cannot be exchanged for cash;
• Codes cannot be applied after checkout;
• Certain products or collections may be excluded;
• Promotions may be limited by country;
• Promotions may end without notice; and
• Discounts may be cancelled where used fraudulently or because of an obvious technical error.

Promotional conditions do not limit any mandatory consumer rights.

SECTION 14 — SHIPPING AND DELIVERY

Shipping locations, processing times, delivery estimates, and tracking information are explained in our Shipping and Delivery Policy.

Orders may be dispatched from different fulfilment locations.

Delivery dates are estimates unless we expressly confirm a guaranteed delivery date.

Delays may occur because of:

• Customs clearance;
• Carrier disruption;
• Public holidays;
• Peak shopping periods;
• Weather conditions;
• Incorrect customer information;
• Remote delivery locations; or
• Events outside our reasonable control.

SECTION 15 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, and order cancellations are handled according to our Return and Refund Policy.

Customers must contact us before returning an item so that we can provide the correct return instructions and authorised return address.

Products returned to an unauthorised address may be delayed, refused, or lost.

Nothing in these Terms removes any mandatory consumer rights available under applicable law.

SECTION 16 — EU RIGHT OF WITHDRAWAL

Eligible customers located in the European Union or European Economic Area may have the right to notify us within 14 days of receiving an eligible online order that they wish to withdraw from the purchase.

After notifying us, the customer must return the relevant products within the period required by applicable law.

Certain legal exceptions may apply, including for qualifying personalised products or sealed hygiene-sensitive goods after the seal has been broken.

Full details are provided in our Return and Refund Policy.

SECTION 17 — TRYING ON CLOTHING

Customers may carefully try on clothing to assess its size, fit, and appearance, in the same way that they would reasonably inspect clothing in a physical store.

Items should not be:

• Worn for an extended period;
• Used for an event;
• Missing the tag
• Washed or dry-cleaned;
• Altered or repaired;
• Stained or damaged;
• Returned with makeup or deodorant marks;
• Exposed to smoke, strong perfume, or body odour; or
• Returned with hygiene protection removed where a lawful hygiene exception applies.

Where handling goes beyond what is reasonably necessary to inspect a product and reduces its value, Lily World may make a lawful deduction reflecting the actual reduction in value.

SECTION 18 — FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact us promptly at [EMAIL] if a product is:

• Faulty;
• Damaged on arrival;
• Incorrect;
• Missing from the parcel
  

Please provide:

• Your order number;
• A description of the issue;
• A photograph of the full product;
• Close-up photographs of the problem;
• A photograph of the packaging and shipping label; and
• A video where reasonably necessary.

Where a product is confirmed to be faulty, damaged, incorrect, or non-conforming, we will provide the remedy required by applicable law.

This may include repair, replacement, price reduction, or refund.

SECTION 19 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, tracking services, review platforms, loyalty programmes, or other technology supplied by third parties.

We do not necessarily control these services.

Your use of third-party tools may be subject to their own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by law, except where responsibility cannot legally be excluded.

We may introduce new website features, tools, or services in the future. These will also be subject to these Terms.

SECTION 20 — THIRD-PARTY LINKS

Our website may contain links to external websites, social-media pages, payment providers, delivery services, or other third-party platforms.

These websites are not necessarily controlled by Lily World.

We are not responsible for:

• Their content;
• Their availability;
• Their privacy practices;
• Their products or services; or
• Any transaction made directly with them.

Customers should review the relevant third party’s policies before using its services.

SECTION 21 — CUSTOMER REVIEWS, COMMENTS AND CONTENT

Customers may submit reviews, photographs, videos, comments, suggestions, or other content.

By submitting content, you confirm that:

• It reflects your genuine experience;
• It is accurate to the best of your knowledge;
• You have the right to share it;
• It does not infringe another person’s rights;
• It is not unlawful, abusive, discriminatory, misleading, or defamatory; and
• It does not contain malware or harmful code.

You grant Lily World permission to display, reproduce, edit, publish, translate, and share submitted content for website, social-media, advertising, and marketing purposes, subject to applicable law.

We may remove content that violates these Terms.

We are not required to keep submitted content confidential, pay compensation for it, or respond to it unless otherwise agreed.

SECTION 22 — INTELLECTUAL PROPERTY

All content available through Lily World, including:

• The Lily World name;
• Logos;
• Product photographs;
• Videos;
• Graphics;
• Product descriptions;
• Website design;
• Icons;
• Collection names;
• Advertising materials; and
• Written content

belongs to Lily World or is used under licence.

You may not reproduce, copy, modify, publish, distribute, sell, license, scrape, or commercially use our content without prior written permission.

Unauthorised use may violate copyright, trademark, and other intellectual-property laws.

SECTION 23 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the website may contain errors relating to:

• Product descriptions;
• Prices;
• Promotions;
• Shipping costs;
• Delivery times;
• Availability;
• Measurements; or
• Other store information.

We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary.

Where an obvious error affects an order that has already been placed, we will contact the customer and provide an appropriate solution, including a refund where required.

Nothing in this section allows us to avoid mandatory legal obligations.

SECTION 24 — PROHIBITED USES

You must not use our website or services:

• For any unlawful purpose;
• To commit fraud;
• To place false orders;
• To submit misleading information;
• To infringe our intellectual property or another person’s rights;
• To harass, threaten, abuse, or discriminate against others;
• To upload viruses or harmful code;
• To collect personal information without permission;
• To send spam or phishing messages;
• To scrape or crawl the website without authorisation;
• To interfere with security features;
• To impersonate another person;
• To misuse promotions, refunds, or chargebacks; or
• To interfere with the proper operation of the website.

We may suspend or terminate access where these rules are violated.

SECTION 25 — WEBSITE AVAILABILITY

We aim to keep the Lily World website secure, accurate, and available.

However, we do not guarantee that access will always be:

• Uninterrupted;
• Error-free;
• Completely secure; or
• Available at all times.

We may temporarily suspend access for maintenance, updates, technical issues, security reasons, or circumstances outside our reasonable control.

SECTION 26 — DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

Subject to applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;
• Every error will be corrected immediately;
• Every product will meet a customer’s personal preference; or
• Third-party services will operate without interruption.

This section does not affect your rights where goods are faulty, incorrectly described, or otherwise non-conforming.

SECTION 27 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We do not exclude liability for:

• Fraud;
• Deliberate misconduct;
• Death or personal injury caused by negligence;
• Breach of mandatory consumer law; or
• Any other liability that cannot legally be excluded.

Subject to applicable law, Lily World is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, it will be limited to the maximum extent permitted by applicable law.

SECTION 28 — INDEMNIFICATION

To the extent permitted by law, you agree to compensate Lily World and its employees, contractors, service providers, and partners for reasonable losses, claims, or expenses caused by:

• Your serious breach of these Terms;
• Your unlawful use of the website;
• Your infringement of another person’s rights; or
• Content submitted by you that violates applicable law.

This section does not apply where the claim results from Lily World’s own unlawful conduct or negligence.

SECTION 29 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• War or civil disturbance;
• Government action;
• Customs restrictions;
• Carrier disruption;
• Strikes;
• Natural disasters;
• Severe weather;
• Public-health emergencies;
• Supplier interruption;
• Internet or payment-system failure; or
• Other force majeure events.

We will take reasonable steps to reduce the impact of such events.

Mandatory consumer rights remain unaffected.

SECTION 30 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 31 — TERMINATION

These Terms remain in effect while you access or use our website.

You may stop using our services at any time.

We may suspend or terminate access where we reasonably believe that you have:

• Violated these Terms;
• Used the website unlawfully;
• Engaged in fraudulent activity; or
• Created a security risk.

Rights and obligations that arose before termination will continue where appropriate.

SECTION 32 — ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, form the entire agreement between you and Lily World regarding your use of the website and purchase of products.

They replace any previous written or oral agreement relating to the same subject.

Our failure to enforce a provision immediately does not mean that we waive our right to enforce it later.

SECTION 33 — GOVERNING LAW

These Terms are governed by the laws of [COUNTRY OR STATE OF BUSINESS REGISTRATION].

However, where you are a consumer, this choice of law does not remove any mandatory protections available under the law of your usual country of residence.

Eligible consumers may also have the right to bring a claim in the courts of their country of residence where applicable law permits.

SECTION 34 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

• Changes to our services;
• Changes to our business;
• New website features;
• Updated legal requirements; or
• Changes to our store policies.

The latest version will always be displayed on this page with the updated date.

The Terms that normally apply to a purchase are those displayed when the order was placed.

SECTION 35 — MOBILE MESSAGING SERVICE

This section applies only where Lily World offers SMS, WhatsApp, or mobile marketing services.

By subscribing, you agree to receive recurring messages from Lily World, which may include:

• Order confirmations;
• Delivery updates;
• Account alerts;
• Cart reminders;
• New collection announcements;
• Promotional offers; and
• Other marketing communications.

Consent to marketing messages is voluntary and is not a condition of purchase.

Message and data rates may apply depending on your mobile provider.

You may unsubscribe at any time by:

• Replying STOP, where supported;
• Using an unsubscribe link; or
• Contacting us at [EMAIL].

You may request assistance by replying HELP, where supported, or contacting customer service.

Service-related messages may still be sent where necessary to complete an order or respond to your request.